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Head Librarian, Metropolitan Transportation Commission
     San Francisco, CA, March 2022-Current
  • Runnin' it.

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Research Librarian / Public Information Officer, Metropolitan Transportation Commission
     San Francisco, CA, May 2016-March 2022
  • Implement and manage library programs and procedures, including collection development, circulation, serials, interlibrary loan, and cataloging.
  • Research, write, edit, and proof print and electronic publications.
  • Write, update, and organize information on agency website using Drupal CMS.
  • Manage agency's social media presence on Facebook, Twitter, LinkedIn, Instagram, and YouTube.
  • Assist with public outreach activities and events, including event planning and staffing.
  • Manage information for California Public Records Act requests.
  • Manage agency's digital photo catalog using Extensis Portfolio asset management software.
  • Answer complex reference questions from agency staff and external patrons and maintain database of answers to reference questions.
  • Manage all correspondence for federally mandated Regional Transportation Plan using Microsoft SharePoint.
  • Format and send e-blasts and e-newsletters using GovDelivery.
  • Gather daily transportation and urban planning news headlines, distribute them to over 15,000 people on external mailing list, and post them to agency website (Headlines viewable here: http://mtc.ca.gov/whats-happening/news/news-headlines).
  • Train staff on procedures and programs such as SharePoint, GovDelivery, and library work.
  • Conduct needs assessment and research.
  • Keep up to date on knowledge and skills by attending trainings, webinars, and conferences.

Advanced Reference Specialist, Copyright Clearance Center
     Danvers, MA, June 2014–May 2016
  • Located, cleared rights to, and delivered documents (primarily scholarly articles) for a diverse portfolio of academic and corporate clients, using tools such as OCLC's FirstSearch and WorldShare, various library catalogs, Internet search engines, SharePoint, LexisNexis, Proquest, Thomson Research, PubMed, Ulrichsweb, and Thomson Reuters EndNote.
  • Developed relationships and negotiated agreements with publishers worldwide, specializing in international and foreign-language scholarly publishing.
  • Researched and keep abreast of national and international copyright laws and best practices.
  • Located extremely hard-to-find documents, including journal articles, theses and dissertations, periodicals, conference proceedings, reports, and patents.
  • Tracked orders and extracted statistics on software usage. Created statistical reports to improve work efficiency and identify possible system improvements or problems.
  • Developed and wrote policies and procedures for Reference team, including streamlining and automating processes.
  • Provided superior customer service to high-profile clients.
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Volunteer Field Bibliographer, Modern Language Association
     New York, NY (work remotely), September 2012–Present
  • Review books for scope and input complex bibliographic data into the web form for the MLA International Bibliography, specializing in works covering modern American literature, film studies, popular culture, feminism, and queer studies.
Library Graduate Assistant, Brooks Library, Central Washington University
     Ellensburg, WA, September 2012–June 2014
  • Provided professional reference services to students, faculty, and community members at the main library reference desk, the government publications desk, and the periodicals desk. Provided services in person, by phone, and online.
  • Developed and taught instruction sessions covering library research to undergraduate and graduate students, including Library 101 and specialized subjects. Worked with professors to develop custom sessions for their course needs.
  • Drafted and edited various contracts, policies, newsletters, and other written library materials.
  • Assisted with projects and covered shifts in other library departments, including Digital Repository Committee, archives, collection development, technical services, and circulation.

Graduate Teaching Assistant, Central Washington University
     Ellensburg, WA, January 2014–June 2014
  • Co-taught English 344: Film Theory and Criticism - Film Theory through Film Noir with Dr. Liahna Armstrong, including researching topics, preparing handouts, giving lectures, assessing students, and utilizing classroom technologies and online courseware.
Research Fellow, Library Research Service
     Unit of the Colorado State Library, Colorado Department of Education
      Denver, CO, January 2011–September 2012
  • Conducted in-depth research, evaluated data sets using SPSS statistical analysis software, and wrote articles for publication on library and education topics.
  • Assessed state services like the Colorado Talking Book Library, AskColorado, and AskAcademic using both qualitative and quantitative research methods.
  • Performed website usability testing and prepared online training materials in a variety of formats, including webinars and tutorials.
  • Developed and maintained a Style Guide for all department communications and reports.
  • Worked with social media marketing tools to connect clients with content of interest.
  • Managed several simultaneous research projects from planning through execution and publication.

Administrative Assistant, Colorado Library Consortium
     Centennial, CO, January 2009–September 2012
  • Worked with library professionals nationwide on conferences, continuing education programs, the Colorado Library Courier, cooperative database purchasing, and nonprofit operational logistics.
  • Wrote and edited content for website using Joomla content management system.
  • Cataloged items and amended records in LibLime Koha integrated library system.
  • Managed budgets and worked with publishers to develop and maintain a professional collection of library science books and a book-reselling program that included marketing, mailing, and tracking inventory of thousands of used books.

Publishing Intern, Library Juice Press
     Los Angeles, CA (worked remotely from CO), December 2011–June 2012
  • Electronically line edited, copy edited, proofread, and indexed academic books, focused on critical library perspectives, for publication.
  • Researched new ideas for authors and books by following dissertations, blogs, scholarly output, and other relevant interdisciplinary sources.
  • Provided administrative support for conferences, marketing, author communications, and finances.

Government Documents Cataloging Assistant, University of Denver
     Denver, CO, July 2010–February 2011
  • Used OCLC’s WorldCat and Connexion software to import records of government documents into III Millennium integrated library system. Checked for discrepancies in records and corrected them.

Materials Handler, Arapahoe Library District
     Centennial, CO, October 2009–December 2010
  • Checked books in and out using III Millennium integrated library system, fulfilled patron holds, and provided excellent customer service in a busy public library.

Range Training Land Assessment Technician, Colorado State University
     Honolulu, HI, September 2007–September 2008
  • Assessed roads, designed trail maps, and prepared environmental reports on training lands for the United States Army using current geographic information system (GIS) and global positioning system (GPS) computer technology.

Cashier, Whole Foods Market
     New York, NY, 2004-2006
  • Customer service; cash handling; fruits-n-veg.